Customer Service
If you need help with member access to the Bestfares.com website, including user name and password assistance, email custserve@bestfares.com. We will respond during regular business hours (9:00 a.m. to 6:00 p.m. Central time, Monday-Friday). If you are a current BestFares.com member and need assistance, please call 1-800-880-1234. Please note that travel requests cannot be processed at this email address or phone number.
For travel questions or concerns, call:
Members (domestic) --
1-800-318-1846
Members (international) --
1-800-576-2242
Non-Members --
1-800-576-1700
Online Booking Questions
For customer support on Hotels please send an email to customerservice@wctravel.com or call 866-270-2849 for assistance. Affiliate Relations does not handle customer service inquiries.
Customer support phone lines below for other products booked online. Please have your Bestfares.Com Trip ID number available.
Last Minute Deals: 888-656-8204
Custom Trip(air, hotel and/or car): 888-291-1613
Air: Contact Airline direct or 888-709-5983 for assistance with trip details, emailing, changing or cancelling your booking. (All reservations booked online are handled by a third party company.)
Car: Call Car Rental company direct
*Please note that Last Minute Deals and Custom Trip numbers are only for issues on a reservation, not for phone sales.
If you are still having trouble with your reservation please contact Bestfares.com Customer Service at 1-800-880-1234
Technical Support
If you are having problems navigating our site, or your browser is displaying our site incorrectly, email custserve@bestfares.com We will respond during regular business hours (9:00 a.m. to 6:00 p.m. Central time, Monday-Friday). We'll be glad to assist you in any way we can. Our site is optimized for Internet Explorer version 6.0 or later. When sending an email, please include details about your browser, including version number, operating system and your Internet service provider. Also, to assist us in helping you, please copy and paste into your email message the URL of the page you are visiting.
Feedback
Do you need to ask us a question about becoming a member? Would you like to share your feelings about something on our Website or something you heard Tom Parsons say on a radio or TV interview? We value your feedback. To share your views with us, email custserve@bestfares.com. to send us feedback.
Media Relations
Tom Parsons, one of the most sought-after travel experts in the country, is available for media interviews. He is a consumer champion, offering information on travel bargains, the airline industry and its effects on consumer pocketbooks. From frequent flyer miles to travel deals to the nation's seemingly never-ending changing security policies, Tom is on the beat. To book Tom, contact the media relations staff at 800-576-8255, or via email at media@bestfares.com. Our media office is open from 8:30 a.m. to 5:30 p.m. Central time, Monday-Friday. Please note that travel requests cannot be processed at this phone number or email address.
